Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. Get the Hub ready by connecting the wires. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. - 5372385. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). Account - Mobile. VM. Picked up my self install but I cannot work out what my 'live' wall plug is. Below is why. Thanks, Scott. The cable could be hidden within, or behind, furniture. We're here to help. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. We have a virgin media wall socket with an ethernet port in the wall but no round cable. . Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. New kit has arrived, including a hub, a TV box, a. Security matters. Tech Chatter. Account - Mobile. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. See where this Helpful. Thanks for the reply. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. It feels like I need to just obtain a connector to enable the two to fit. Stay safe online. However, I am unable to find any Virgin Media wall socket. Hi all, there is no wire coming out of the wall socket to connect to. I don't have virgin media wall socket in QuickStart, set up and connections 6 hours ago; Migrating @ntlworld. 22-12-2022 19:19 - edited 22-12-2022 19:20. Browse Virgin Media Virgin Media Community. Hi. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Options. on 15-02-2022 10:03. The steps that the Virgin Media engineer needs to do to achieve this are: take the Master socket off the wall and remove the old telephone line cable connected to the back plate (remove the old incoming ‘BT’ type (old virgin media) line) – this is not being used any longer. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Switched On Families. Virgin Mobile. . Ordered VM broadband and was recommended by the website to select the self quick install option. Adduxi. 2 as the wire is already in. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. All the wall. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Installing and configuring your kit If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. This so calle. Hi guys, I have just moved into a property which I know had virgin broadband however I have ordered my install kits which has been delayed! I work from home so need set up ASAP. The Openreach socket is entirely irrelevant in any case. The cable could be hidden within, or behind, furniture. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. My Virgin Media App. Sometimes there is no wall box, just a trailing cable. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. Change to a manned installation. Just had self installation delivered, have no wall socket just two cables from the wall. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Tudor. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media. Solved No Virgin Media Wall Socket At Installation Community 4832746. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. There is no fibre socket in this house. The cable could be hidden within, or behind,. on 27-10-2022 09:24. Manage Your Account. 2 Uninstall TiVo box. From there it is going into the white distribution amplifier. Networking and WiFi. We would like to show you a description here but the site won’t allow us. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. You need a small spanner to remove this. 9% confident there is no Virgin Media socket installed. . Sorry to hear of the install delay caused by the wall sockets missing. You need a small spanner to remove this, then push the provided connector over the exposed end. Please remember, there’s always a £35 activation fee for our services. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Account - Mobile. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. QuickStart, set up and connectionsHello VLNeedham. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Just. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Thank you for your post and welcome to the community. 12. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Joining in. Virgin Media; My Virgin Media;. on 27-10-2022 09:24. We would like to show you a description here but the site won’t allow us. . Hello, my isolator cable does not fit into the virgin media wall socket. I've had a look at things from our side and can see you've been able to contact us regarding this. . Switched On. Turn on and get connected. There are cases where we'd need to convert a self-install to a manned one if this socket. Browse Virgin Media Virgin Media Community. Tudor. Installation Guide. Sorry to hear you have been having issues with your self-installation. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 194. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Manage Your Account. If. Networking and WiFi. Installation appointment text. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. Network Trial. Networking and WiFi. Browse Virgin Media Virgin Media Community. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Sometimes there is no wall box, just a trailing cable. Booking an engineer is easy with Virgin Media. Go to solution. Solved: Hi guys and gals. . Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. It arrived yesterday and I’m assuming I’m being charged as of yesterday but frustratingly there is no VM wall box. Account - Mobile. Sometimes there is no wall box, just a trailing cable. We can see that you've spoke to the team and got a technician visit booked in. Virgin Phone Switchover. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. QuickStart, set up and connections. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Account - Mobile. The LAN and. QuickStart, set up and connections. Browse Virgin Media Virgin Media Community. Wiring A Home Ethernet Network Practical Beginners Guide. For into also image of the. Different kind of wall socket? Some older sockets may have NTL or Telewest written on them. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Forum; Apps. If you in a property that's recently been added to Virgin. 4. The wall socket I have within my home does not appear to be working. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Security matters. Stay safe online. I want to book a new appointment and have the technician install a wall socket, or connect the isolator cable to the openreach MK3 box directly. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Mobile. A dual F connector cable may well be a satellite connection. Hi Owenclark, thanks for posting on our help forums and for joining the VM community. Hello, I'm trying to set up my Virgin Media broadband. Virgin Mobile. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. SpeedI got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). A master socket is the main socket for the phone line in your home, not an extension socket. I was trying to book an engineer but I didn’t get anywhere. . We would like to show you a description here but the site won’t allow us. The internal wall boxes are mostly oblong. I recently applied and received the delivery for a virgin package of tv broadband. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Home Phone. My father was previously paying around £35-40 for 1gbps with internet, now paying £75 for 1gbps, netflix, cinema, sports & telephone, he asked me to find something better in the next 10 days due to the cooling period. The Gamer Lounge. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. No Virgin Media Wall Socket on 13-04-2022 14:47. The cable could be hidden within, or behind, furniture. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Got my virgin media self install kit but I don't have a virgin socket. SpeedQuickStart, set up and connections. Look for an omnibox on the outside of your property and try and trace the cable. Get more from your Virgin Media setup. Plug into the Hub Push the white cable with the black label into the Hub. Second, you'll likely need a manned installation for your VM services. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I just got Virgin Media kit and read all information carefully and checked - 5200805. Please support me in this regard. These are the two boxes I can find in the house. Push fit the VM-supplied lead onto the socket. See where this Helpful Answer was. Checked every room in the new house but there were none. What I need to do? - 5432597. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I think it’s something like £5-£8 per day that your services aren’t on. We're here to help. I’ll call the 0800 number. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 04-02-2023 11:17. The box and cables may have been removed by the previous occupiers. . My Virgin Media App. Plug into the wall socket. Most QuickStart kits have just 6 cables, connectors and powerlines to. Re: No wall socket. Installation: Wall socket issue. I'm a Very Insightful Person, I'm here to share knowledge. Tried looking but can't see a way to book an engineer for this? Thanks If you don't have the cabling then call the pre-installs team on 0800 052 1734. Solved: Hi guys and gals. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. I can only find the TV socket. Switch on your TV, then using your own TV remote press the Input, AV or Source button. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Account - Mobile. QuickStart, set up and connections. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. But I can't figure out how to connect the modem to the wall. Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Explain what needs to be done and book an engineer visit. Stay safe online. . I have signed up as a new user for Virgin Fibre. on 23-12-2022 10:31. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. We would like to show you a description here but the site won’t allow us. Forum; Apps. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. cable from wall. Follow these simple installation steps for your Virgin Media home phone set up. Forum; Apps. Account - Cable. Learn more. Do please follow the helpful advice offered by , and keep us updated. 3 weeks ago. Re: No Virgin Media wall socket internally. Thanks! Regards, Bilal Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Turn on and start the hub. Account - Cable. Vonage 2nd line. Security matters. Manage Your Account. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Community Natter. Options. 05-12-2022 17:10 - edited 05-12-2022 17:10. Switched On Families. 1. 9% confident there is no Virgin Media socket installed. Dave. Stay safe online. My previous sky microfilter attached here. This means you'd have to change your install to a manned one instead. The cable could be hidden within, or behind, furniture. Reply. How To Connect Old Bt Master New Virgin Nte5 Avforums. The block box on second picture is an amplifier for terrestrial TV. The OUT terminal from the Technetix isolator has a terminator cap on it. It could be any of the 4 screw terminals in the first picture. Stream from Virgin Media. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. Technician: No extra cost – If QuickStart’s unavailable. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. This hole will typically be up to 1cm in diameter and often positioned near your front door. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. I am then unable to sign in to my account as I do not have my account information. We have the quickstart pack but sadly cannot get broadband set up and working. The wall box may be branded with the logos of an old cable TV company (not VM). Hi, I have the same issue. Virgin cables must only be provided by isolated sockets provided by Virgin Media. Chatter and natter. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. . 2 weeks ago - last edited 2 weeks ago. I don't work for Virgin Media. Tudor. We would like to show you a description here but the site won’t allow us. on 06-03-2023 09:36. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Stay safe online. The box and cables may have been removed by the previous occupiers. Pop the power cable into a nearby plug socket, and turn it on. Is here anyone from the Virgin Media team who can get - 5378662We recently applied for a virgin package of tv, phone and broadband. If you're happy with this and for the charge we can make the arrangements for you 🙂. Entertain me; Broadband Deals. Account - Mobile. All the wall. Welcome to our community forums and thank you for your first posts. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. The brown box is still fine, cleaned it and put the front back on with a zip tie. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. I sign up for vm broadband and I was offered self instalation kit . Ordered VM broadband and was recommended by the website to select the self quick install option. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. I don't have a virgin media wall socket and this is stressing me out. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Ordering And Installation Of Broadband Thinkbroadband. Can a member of the team contact me to arrange a. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. If, for some reason, you think you need a tech visit because you have no connection point, call the pre-installation and delivery team on 0800 052 1734No wall socket but wire from underneath floorboards in QuickStart, set up and connections yesterday; Wall Socket Issue in QuickStart, set up and connections Wednesday; No Splitter received with self-install setup kit in QuickStart, set up and connections Tuesday; No wall socket in QuickStart, set up and connections TuesdayQuickStart, set up and connections. You can see in the pictures it loo ks like it has been redirected to - 5347741. Connection To socket and hub firm. Networking and WiFi. Switched On Families. What I was looking for is a white faceplate, taller than it is wide,. Once you have hunted around for the examples linked above, if you don't think you have a conn. When plugged into either cable the hub just - 5440321. Browse Virgin Media Virgin Media Community. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. Getting Connected with Virgin Media is easy when you have a wall socket. Occasionally only a very short stub of wire is left. Options. It also protects the network from 240 volts being fed to it by faulty TVs in your home. 0 Kudos. which will give you a general idea of VM fixtures and fittings. I was told when purchasing the broadband package that fibre was available here. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. SpeedRe: I need a Virgin Media Wall Socket. Would it be possible to arrange getting one sent out. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There is a VM phone socket but no wall socket to get my WiFi etc up and running. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Chatter and natter. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. which will give you a general idea of VM fixtures and fittings. The large Eurobell wall box is where you would connect. Account - Mobile. Quick tips on prepping for Virgin Media technician's visit. 2. Call them up and mention it to them otherwise they more than likely won’t say anything about it. I'm a Very Insightful Person, I'm here to share knowledge. You may need to use the. My Virgin Media App. I have no wall socket to plug my hub 4 into which I was ensured would be in my property by the sales team. Stream from Virgin Media. . . 0 Kudos. Call the pre-installation and delivery team on 0800 052 1734, explain the problems you have had and request a tech visit to fit a proper wall box for you and check out the VM wiring and signal in your home. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. You need to go outside and locate the brown or grey omnibox on the wall. . how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. This seems to be the only way that i can speak to someone about the issue. Post a few pictures of what you have. Networking and WiFi. - 5062651I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. 3K subscribers in the VirginMedia community. Hello Virgin Media, we moved into a new house. We would like to show you a description here but the site won’t allow us. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Manage Your Account. Can a member of the team contact me to arrange a. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. However, I do not have any of the specified wall sockets available. Account - Cable. Intelligent WiFi Pod Trial. My Virgin Media App. In both cases, these connections are clearly. . The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. If you can get Quickstart, you can choose one of two delivery options. ReplyGig1 upgrade self install, unsure about current questionable coax. That is the correct fitting, it should push on unless its too loose inside the large housing. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. 01-02-2023 10:59 - edited 01-02-2023 11:00. When you see. Security matters. Virgin Media; My Virgin Media; Shop;. If you have been given a Quickstart pack,. My Virgin Media App. You will need to use VM supplied coax cables from the. We have a virgin media wall socket with an ethernet port in the wall but no round cable. But I have no Virgin Media Wall socket in my house. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. I was unable to do step 1. Tech Chatter. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Phone. Community Natter. Need some help with the installation. 5. Rob. Account - Cable. 3 weeks ago.